Collaboration Technology Support Engineer – M365 suite (HK$50K - $65K)

Responsible for providing day-today, global operational support and enhancements to several collaboration focused technologies: Microsoft 365 suite including SharePoint (on-premises and Cloud), MS Teams OneDrive, Copilot, Power Platform including Power Apps, Power Automate and Copilot Studio.  The role supports adjacent systems including Box, Acronis.

 Responsibilities:-

• Content Management Product Engineering and Delivery: Based on the company direction/roadmap, requirements and product life cycle releases to provide the product solution engineering and implementation.
• Product Deployment & Best Practices: Co-ordinate the release of software changes in-line with change management and release processes (ITIL) and appropriately inform end-users on feature enhancements, maintenance window and known issues.
• Documentation: Create and maintain comprehensive documentation for all application processes including Knowledge Base articles, FAQs and Disaster Recovery Runbooks.
• Security Updates & Compliance: Collaborate with IT Security and Compliance on regulatory requirements, cumulative updates, vulnerabilities to ensure compliant services.

• Bachelor degree in Computer or equivalent.
• Working experience of 5-7 years providing hands-on L2 / L3 support.
• Subject-matter expert knowledge on M365 technologies with a strong focus on SharePoint Online, OneDrive for Business and MS Copilot – Microsoft 365 Certified Professional.
• Experience with SharePoint on premises (2013, 2019, SE) and hybrid environments infrastructure architecture design and implementation.
• Experience with SharePoint Workflow Manager infrastructure design, implementation and troubleshooting.
• Experience with Microsoft 365 Power Platform administration, policy, and governance control design and implementation.
• Experience supporting multi-geo platforms and a solid understanding of change, problem and incident management processes.
• Proficiency with PowerShell and scripting technologies.
• Proficiency with documentation skillset for maintain SOPS, runbooks (DR, patching, Onboarding/ offboard), architecture/ service maps, FAQs, and knowledge articles.
• Working knowledge of Windows Active Directory and other core infrastructure components (i.e. Group Policy, DHCP, DNS, Active Directory enterprise design principles etc.).
• Strong oral and written communication as well as organizational skills.
• Self-motivated team player with a good sense of discipline and can manage time effectively.
• A good awareness of audit, compliance, change control processes and procedures.